Software Support Exe.

1+ years of experience in Software Support or software hands on of Tally/Marg/Busy/Quick books/Any Other ERP or software.

Creating and maintaining a positive and professional learning.

Providing training to employees, Partners or Clients.

Knowledge of internet, Ms Excel and word must.

Provide first-line technical support to software users via phone, email, or chat.

Diagnose and troubleshoot software-related issues reported by customers.

Guide customers through step-by-step solutions for software problems.

Escalate complex issues to higher-level technical support or engineering teams.

Document and track issues reported by customers in the support ticketing system.

Collaborate with product development teams to improve software based on user feedback.

Conduct training sessions for new users and provide ongoing support.

Understand the business process; configure the software as per training given.

Support customer for data entry and guide them, if required do data entry for them.

Insert customer data by inputting text based, Excel based and numerical information from source documents.